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E-commerce

What we're reading:

Highlighting some of our favorite online publishing industry resources for information:

Book Business MagazineBook Business was launched as BookTech the Magazine in 1998 as the magazine for book production and manufacturing. The hugely successful publication has evolved with the changes in the book market, and has expanded its mission to have a wider appeal to all business executives at book publishing companies.
They offer free subscriptions here.

Reader's Read Blog - Blogging the latest book news: plus excerpts, bestseller lists and trends.

Book Industry Study Group - for the latest on the ISBN-13 transition scheduled for January 2007!

and The Institute for the Future of the Book - for a look at innovations in the print-media-gone-digital arena.

Top stories in publishing this week

From Publishers Weekly top news stories this week:

Amazon teams up with HP to increase print on demand services.

Christine Zika joins Bookspan's Madison Park Press as executive editor.

Fulcrum Publishing names Sam Scinta president and publisher, a move up from his previous position as associate publisher.

Read more of the industry's top news stories at Publishers Weekly, or here in our very own newsroom.

More on the Frankfurt Book Fair

via the October bulletin released by the Book Industry Study Group (BISG).

The report estimated the event to have hosted nearly 300,000 visitors and more than 7,000 exhibitors from 100 countries, with nearly 200 delegates who came from around the world specifically to hear details of supply chain initiatives at the 28th annual International Supply Chain Specialists Meeting.

Newly introduced at the event by Mark Bide of UK based Rightscom was ACAP (Automated Content Access Protocol), "an initiative that aims to standardize the way license terms are communicated between publishers and search engines such as Google and Yahoo. Sponsored by the International Publishers Association, the European Publishers Council and the World Association of Newspapers, ACAP will launch a 12-month pilot project in November that will involve a number of major publishers and at least one search engine."

According to the BISG bulletin, all presentations from the book fair will be available at EDItEUR in the near future.

Already available are a number of presentations from the International Supply Chain Specialists Meeting including:
*The future of e-commerce: tales of long tails
presented by Rightscom

*Forging a new supply chain in Sweden
presented by Seelig

*Distributing digital content
presented by Ingram Digital Ventures

*The Globalization of Supply Chain Systems
presented by Pearson Plc

*Exploiting the potential of RFID in bookstores
presented by Centraal Boekhuis          

*Integrating online business processes
presented by Klopotek AG

*Repurposing content in the digital age
presented by HarperCollins Publishers

*Learning from the journals supply chain
presented by Ringgold, Ramon Schrama, Swets Information Services

*Access to e-commerce for the smaller business
presented by Nielsen BookData              

*The US Christian Retail Market: a new paradigm in collaborative data collection & analysis
presented by R.R. Bowker

*Global standards for a digital world
presented by EDItEUR

This Week: Sony eReader Debuts

sony ereaderThe Sony eReader (Sony Portable Reader System PRS-500) has finally hit the American market - at $350 each. The not-quite palm-sized eBook reader uses what Sony calls eInk, and has been available overseas for some time.

Publishers, confident of the Reader's success and popularity, are producing over 10,000 titles compatible with the device.

The new eBook reading technology is available now (for shipment at the end of October) via the Sony Style store online and will be available at select Borders Books stores in late October.


Harper Collins flexes some digital publishing muscle

Last year the Harper Collins publishing company began digitizing all of its titles, working its way through 10,000 thus far with plans to digitize a remaining 15,000 as well as any forthcoming titles.

Now, on the company website, visitors can read the first few pages of each chapter of 135 of the digitized books online - most by well-known authors.

The company is also working toward helping its authors implement the "Browse Inside" feature on their own websites.

Harper Collins has also released a new site feature, the ?Digital Media Cafe" where readers can download podcasts and audio book samples for a price.

From a recent New York Times article:
"'The younger generations are consuming information in a different way,' said Brian Murray, group president of HarperCollins. 'They may not necessarily be going into bookshops. They are spending time on Google, MySpace, Facebook, author Web sites, Yahoo and MSN.'

Mr. Murray said the book industry had lagged the music and film businesses in providing customers with preview snippets. 'Customers can sample music on the radio, and movie viewers can watch trailers in a way that reduces risk for the customer,' he said. By offering readers more ways to browse books, he added, 'we hope that will lead to a sale of more books.'"

Upcoming: InfoCommerce 2006 Conference

The InfoCommerce 2006 conference, regarded as the "working conference for the thinking publisher" is scheduled to kick off October 10-12, 2006, in Philadelphia.

According to a recent for the event:
"Publishing insiders acknowledge that some of the most exciting and lucrative connections - among people, companies and ideas - are made at the conference. The theme this year is 'Becoming One With Your Market.'"

Find a scheule for the event, as well as a list of session topics here.

New Book Search Engine Launches

Bookhitch.com, a new search engine devoted solely to books, has just launched.
The engine is searchable by keyword, or via an extensive list of genres, some 50+.
Bookhitch also offers authors and publishers the option to sell their books directly via the site.

With both free and paid listings for submitted books - the site makes it easy for small presses and authors to gain more exposure for their work and hopes to provide an avenue for readers to locate hard-to-find titles that may not be available at their local bookstores.

Check out the site's FAQ page here, to learn more about how it works.

Springer Releases eBook LIne

According to a recent article in Publishers Weekly, publishing company Springer has launched "its newest initiative to deliver its content electronically. The Springer eBook Collection debuted June 24 with more than 10,000 e-books...Springer is offering its e-books without any digital rights management software."

Find the complete article here.

You will also find an interesting online conversation among industry experts, execs, and the like entitled "Is It e-Book Time?" - read others' comments, and post your own as Publishers Weekly asks the question: "Springer's announcement about a new e-book product is just the latest example of renewed interest in the format among certain sectors of publishing. With that being the case, do you believe e-books will evolve into a viable segment of the industry?"

Copyright Law vs. Intellectual Property

Richard Stallman, at E-Commerce News, pens his own interpretations of the meaning and purpose of Copyright Law vs. Intellectual Property, while analyzing yet another article discussing the same.
An interesting, and worthwhile read, particularly considering the recent battle going on over the issue.

From article:
"What the Constitution says is that copyright law and patent law are optional.... They are not rights that their holders are entitled to; they are artificial privileges that we might, or might not, want to hand out to encourage people to do what we find useful."

You will find "Don't Let 'Intellectual Property' Twist Your Ethos" here.

World eBook Fair in the Works

It's so new, the official website is still under construction, but that isn't stopping people from talking about the upcoming World eBook Fair, sponsored by Project Gutenberg (the volunteer-driven, free ebook library project).

The month-long ebook 'fair' which runs from Juy 4 to August 4 in 2006, is intended to be an annual event.

From an article on Boston.com:
"The catalog of available works will include fiction, nonfiction, and reference books, mostly those that are no longer protected by copyright. ``It will include the oldest books in the world, including every author you have heard of in your life, other than current ones," said Michael Hart, Project Gutenberg's founder. The fair also will offer classical music files, both scores and recordings, as well as films."

Read more about the event here.

Kevin Kelly of Wired Magazine on Book Scanning and the Digital Library

From The New York Times Magazine comes "Scan This Book! " a fascinating insider's analysis on the future of the digital book, the concept of a universal library, and the publishing industry's lawsuit against Google's book digitization project.

"The dream is an old one: to have in one place all knowledge, past and present. All books, all documents, all conceptual works, in all languages...

Scanning technology has been around for decades, but digitized books didn't make much sense until recently, when search engines like Google, Yahoo, Ask and MSN came along. When millions of books have been scanned and their texts are made available in a single database, search technology will enable us to grab and read any book ever written. Ideally, in such a complete library we should also be able to read any article ever written in any newspaper, magazine or journal. And why stop there? The universal library should include a copy of every painting, photograph, film and piece of music produced by all artists, present and past. Still more, it should include all radio and television broadcasts. Commercials too. And how can we forget the Web? The grand library naturally needs a copy of the billions of dead Web pages no longer online and the tens of millions of blog posts now gone ? the ephemeral literature of our time. In short, the entire works of humankind, from the beginning of recorded history, in all languages, available to all people, all the time."

Read the article in full, here.

And in other news

My daughter's teacher tells her, "If you're bored, that must be because you're boring." People, we can't have that. We need !!!!

Today is pretty much all about immigration. Lou Dobbs's head is going to blow off tonight, and I intend to watch. Naturally, Paul Krugman has the necessary counterpoint tonic.

Meanwhile, Marty Manley from Alibris has a blog now. Don't everybody rush over there at once.

BookTechExpo

Had the privilege of moderating a panel discussion at BookTechExpo this morning, on technology trends in publishing. Panelists were of McGraw-Hill, of MOMA, and of OUP.

In our conversations prior to the panel, it became clear to us that "book publishing" no longer consists of print-on-paper. Digital production and distribution of content has affected ALL publishers, whether it's through automated publishing software systems (Vista, Bookmaster, Quality Solutions), increased use of EDI in the distribution channel, or developments in graphic design.

And on the consumer end, of course, there's an ever-expanding market for information - Internet search engines, courseware such as Blackboard, and online subscription services have made it possible for consumers to have immediate access to content. And they like it. Consumer desires for immediate gratification, seamless integration, and easy access to relevent information are not going away.

We touched on a number of interesting topics - such as outsourcing (particularly to China), the fact that assistants are the folks who tend to know more about technological solutions, how online selling enables a publisher to market directly to consumers, the symbiosis between "online learning centers" and print material. Very thought-provoking, very fun discussion.

It must be February

The Chinese are buying things online, the fair use debate continues....Nothing new under the sun here....

The divine brings to our attention a new site, Book Catcher, which offers free PR for writers and publishers....What I can't figure out is who these folks are, where they came from, and how they support their site. If you have any info, let me know about it....

In metadata news, while Joho the Blog is peppered with comments about his Italian vacation, David Weinberger does refer us to an interesting idea here. The idea that keywords can be aggregated and almost naturally organized into taxonomies is something I've been working on for nearly a year. While a lovely hypothesis, particularly when multiple users are involved (folksonomies, wikkisonomies), it certainly isn't perfect. But I do think that a bottom-up approach is much more organic and the results do come out better. What makes me nervous is the participation of too many people in creating a taxonomy that is meaningful - eventually you run the risk of category-bleed and...as David says, "Everything is miscellaneous."

Magical math from Amazon

announced today that its earnings for the 4th Q 2005 were down 43% from last year...which naturally made several jaws drop here at Fort Brooklyn - it's Christmas season...WTF???

Then one reads, a little further into reports, that last year Amazon took a $239 million tax benefit during the last quarter. A one-off.

Stock dropped a little bit...but it's the usual smoke-and-mirrors finances we have come to expect from a company that runs its accounting department like a game of
3-card monte. In other words...shrug.

Why we love CNN

The flirting, folks. It's all about the flirting. Erica Hill tweaking Coop, Zain Verjee turning Cafferty into a pile of mush....

But the big story continues to be
Oprah's bitch-slap, for which B&N folks are grateful - why? Because for the bulk of its existence, B&N.com has listed Night as "Fiction". They just got around to fixing that and are hoping that in all the fracas over the LAST book, nobody will notice the switch....

Sales up!

The Book Standard reports that book sales are up 9.3% over last year, and that the Internet is playing a crucial role there. Data, folks, is the unsung hero here. Without accurate metadata about your products - be they books, toys, lawn chairs, what have you - you will not get those products in front of the customer very efficiently. The more trade we do electronically, the more of a priority your product data becomes. Get it right, people.

One way to do so is to use a system designed specifically for publishers.
Bookmaster North America is one package; Quality Solutions is another (and QSI has just released a product geared to smaller houses). Bowker also offers data-cleansing and formatting services for small and large presses.

Data's not going to get any less important....

Long Tail Tale

I find it so amusing that the long tail concept is actually considered news.

It's like when CNN "discovered" blogs and appointed their
Internet reporters. Or when, in 1997, executives began talking about "stickiness". (Talk sticky to me, baby.)

At
Barnes & Noble.com, it is and was well known that the bestsellers got the most attention, but the bulk of income came from backlist sales - the "long tail". In the aggregate, these sales were what kept B&N in business - and they still do. The Harry Potters will soar out of the ballpark, but it's the Dummies books that keep the team in the game.

And of course the same is true for any browse, any search - whether physical or virtual (and the distinction between the two is blurring always). There's the obvious hits, and then everythingelse. That everythingelse is your long tail.

Whoever came up with this as a marketable concept is...driving me crazy.

Fair Use

I got an email the other day from a client who aggregates content for redistribution - this email was from a company called XB90.com. They are a company that goes around swiping bloggers' RSS feeds without approval/permission (and certainly no compensation), and then if you don't wish to participate in their distribution service (which is also free), you have to "opt out".

Kind of like
Google Print's reading of copyright law- "we have the right to copy and distribute your stuff unless you tell us not to."

No, folks, that is not the way it works. XB90.com's site is down today, but there are plenty of others who step into the vacuum.
Om Malik has a great piece on this - and as usual, all roads lead back to Google - in this case, the AdSense program.

At some point someone's going to realize that great content is not just a vehicle for advertising, but a product in and of itself.

November 28, 2005

New York magazine jumps into the Google party this week with a snappy summary of all that's been going on. But it's the London Times that adds a new argument. In an article by a small publisher, it's noted that if Google scans all scholarly books into its databases, even for search purposes, libraries won't need to buy so many books. A user can enter a search term, find the exact books that the search term appears in, and discover whether or not it's even worth cracking the covers of the books - or ordering them via interlibrary loan. The number of books in any given library will decrease - there will be more sharing of titles. And so publishers will find fewer buyers, will publish fewer books, etc. etc.

In other news, we're back on the
GDSN train - trying to synch up book databases so they can be used by grocery stores, drugstores, other-than-bookstores. Why is this such an obsession: well, anybody who's been to my house has seen all my books. I am a far worse book fiend than shoe fiend - and I have an impressive shoe collection. Stores like Wal-Mart, Target, Wegman's, Publix - these are selling books now, as we all know. What some of us might not know is that they are selling a tremendous number of books. All using data that's insufficient, inaccurate, and in some cases barely even there. Still, they are managing to keep the book industry pockets pretty well lined in ways that traditional booksellers seem not to be able to do.

So why the push on data?

Because if the book industry cannot continue to make it easier for those stores to sell books - if the book industry cannot get its shit together and present non-traditional book outlets with good sales data, there's gonna be no incentive for them to continue to sell books. Books will be replaced by DVDs, music, video games, magazines, whatever stores find (when they finally wake up) is easiest to sell - and good data makes a thing easy to sell. And then, we'll find, we'll have made it harder for people to buy books. We're already competing for mind-share here, folks. Why make it more difficult on ourselves?

October17, 2005

Still haven't managed to figure out the Google-AOL-Yahoo business, and now Barry Diller goes on and acquires MySpace.com. While Murdoch puts in a bid for...no, wait, it's MURDOCH who bought MySpace.com, while Diller's...actually not done anything new, but is now explaining what the f* he was thinking about his AskJeeves.com acquisition.

Mad shuffle on the West Coast. Glad to be in NY, where life is all about 13-digit ISBNs and how to sell books in grocery stores.

The truth is, grocery stores are in some jeopardy themselves...from the big boxes like WalMart which are also selling food. And if the
Times Select thing would work for me - it keeps sending me in circles, all of which involve taking my credit card information and none of which ultimately result in my actually GETTING the article - I'd have some nifty quotes for you on the subject of supermarkets in peril. Stupid Times. At any rate, trust me on this one - the Times is never wrong except when it comes to WMD, datelines and bylines, and...well, yeah, okay, don't deflate me before I've said anything.

The point is, more and more books are being sold in what the business calls "non-traditional outlets" - in other words, not in bookstores. Groceries are a significant chunk of that change. (Of course, books only represent less than 1% of that particular market - they mean far more to us than we do to them.) If that market dries up, and is taking over by price-bulldozing WalMarts and Costcos and what have you, where does that leave the book market?

(Of course, if supermarkets did item-level tracking - merchandising by SKU rather than by price - they'd be able to actually COMPETE with those big-box stores...but that's too haaaaaaaaaaard.)

Yes, this NY Times business has made me cranky. First rule of thumb for e-commerce: MAKE SURE YOUR FRIGGING FEATURES WORK BEFORE YOU LAUNCH THEM.

Once more around the Google bush

Via the goddessly Tess....Missing the point entirely is Xeni Jardin, in an editorial in the LA Times.

If Google has its way, [the Authors' Guild] logic goes, we'll lose control over who can copy our work, and we'll lose sales. But Internet history proves the opposite is true. Any product that is more easily found online can be more easily sold.

True - any product that is more easily found online can be more easily sold. But this is not about sales. This is about copyright law. This is what seems to be the crux of so many arguments - the conflation of sales with law.

Again, I'm waiting for the Library of Congress and the US Copyright Office to jump in here, and so far, they haven't.

Also in the Sunday NY Times, Randall Stross talks up
AOL's strengths, which can be summarized thusly: Lazy subscribers. Don't want to give up that AOL email address....

At its membership core are the subscribers who chose the service because it made going online easy and insulated them from the unknown. These members have become comfortable where they are.

That will only take a company so far, frankly. Newspaper companies have been debating this for years, as more and more papers launch full-scale online presences...for free. Says Walker Lundy, formerly of the Philadelphia Inquirer, on
Romenesko:

There's an old expression that I think fits this situation; I think newspaper companies are eating their seed corn. I fear for their future because you just can't save your way into profit increases every year. If you're running a steak house, you still have to serve them steak.

One could say similar things about AOL. Until they offer something new, something that nobody else has, something that many people want, then they are...an also-ran. The rest is just creative accounting.

Been to AOL yet? Just checking....

Free or not, I still don't find a reason to go there. Have you made it YOUR homepage yet?

Folks, if you want to build a business model around content - whether it's advertising-based
 or subscription-based, you have to make sure it's compelling content you can't get elsewhere. And frankly, I don't see anything on AOL that I can't get anywhere else.

That's all.

Pain Points

Folks, dual-numbering on bar codes (ISBN-10 and ISBN-13) is okay.

The truth is, if you make your books easy to sell, people will sell them. No bookstore is going to turn down your book because your bar code is aesthetically unappealing. If they can scan it (easily), then that's all they need to know.

Do not pay attention to fussbudgets telling you they won't accept product if it has dual numbering on it. If they really don't accept it, those particular fussbudgets won't be working at that company anymore.

For heaven's sake.

Like I was saying....

Shelf Awareness reports this morning:

General retail sales figures for August show a tough retail climate--even before Hurricane Katrina hit. A sales decline of 2.1%, largely because of gasoline price rises that seem tame compared to early September's, was twice as high as forecasted.

Apparently retailers are leaping onto the blame-Katrina bandwagon pre-emptively.

MSNBC issued an interesting report yesterday. It seems that consumers are using their cars less - combining errands, looking to save gas - and so their shopping habits have changed.

The longer-term impact may well create even more business for one-stop-shop retailers like supercenters and warehouse club stores as we watch our expenses.

Additionally, this report implies, supermarkets will be increasing their offerings.

So, folks, if consumers are not getting in their cars and driving to the bookstore...why not increase the selection of books at the big-boxes and supermarkets? And if we're headed down that road, why not incorporate book industry data in the
Global Data Synchronization Network?

Because at some point it's not going to be a lovely nice-to-have; it's going to be essential if you want to sell books in this country. And as gas prices go up, as consumers dial back their spending, as retail consolidates, it's going to be essential sooner rather than later.

Some questions

1. Why isn't Bowker leaping into GDSN? Mass merchants are craving book data in their GS1 data pools. Bowker's perfectly positioned to do this. The question really IS on everybody's mind- it asks itself at every industry meeting I go to.

2. Why don't publishers do simultaneous translations of their bestsellers, to eliminate piracy and to broaden their markets? If the UN can do it, why can't Scholastic?

In other news...well, it's August. BISG committees are meeting throughout the summer rather than taking their traditional break - a sign of how the industry is marching away from its patrician days. When I joined Doubleday in 1987, there was still drinking at lunch, and during "summer hours" you really were expected to go to the Hamptons on the weekends and play softball with the Paris Review crowd. Now there's not even drinking at dinner, and the Hamptons have been overtaken by arrivistes.

You can't put the toothpaste back in the tube (I know I keep saying this, but it bears repeating like a mantra). But it makes a fine sneaker-polish. The industry's a different beast these days. E-commerce, cross-channel selling, EDI, databases and search technology, the global market - once we graduated into a world of zeros and ones, we left the dusty world of cigarettes and martinis and summer hours far, far behind.

Il Ritmo

The Book Standard features an article on Ritmo Latino, the Spanish-language music chain that's expanded into the book market. One thing I found interesting - some of these stores have Internet cafes, where customers can "go online for 'see inside the book' features."

Big question: are these features in English or Spanish? The US book-content market has been looking for a Spanish-language solution - bibliographic data, reviews, summaries, author bios, tables of contents in Spanish rather than English - and if Ritmo Latino is getting this content from somewhere, plenty of people would like to know where. If Ritmo Latino is composing this themselves, there's a lot of money to be made here.

If neither, then once again this points to the underserved Latin market and someone really ought to be getting a jump on getting book information to the Spanish-speaking customer in their own language.

AOL follow-up

Via the goddessly Tess, this piece from Newsday revisits AOL a month or so after its content was unleashed for free. Their big claim to fame - offering full coverage of the Live 8 concerts.

"Offering niche content, such as online webcasts like Live 8, is key to AOL's ability to distinguish itself and compete, said Walton of Walton Holdings."

Truthfully, the Live 8 concerts were broadcast live on numerous websites, the
BBC among them. So I don't know how "distinguishing" these kinds of content offerings are...when lots of other websites are offering them as well.

July 14, 2005

Summer's a slow time for news, as we know, and if it's not about Harry Potter it's just not news.

Nevertheless, the Times has
a piece on the Junxion Box, a gadget that lets multiple mobile users connect to the web. Fabulous for commuters and those who travel lots. A consumer version is coming out shortly. Naturally Verizon's up in arms. One priceless quote:

"We're not surprised that people are building services like this and trying to attach them to our network," Mr. Nelson of Verizon said. "It verifies how cool and how important our network is. We're going to protect that investment."

Chances are, if you have to tell people how cool your product is, it ain't so cool. Chances are, if a development from a small company is legal, and it's a threat to your throttle on the market, it's time to figure out a new way to do business.

The Google Threat

10 years ago, Amazon was poised to take over the world...with a homepage that looked like . With content updated daily, an e-newsletter service, and a million titles for sale...everyone in the book world was wary. Who was this guy - the book industry is fairly incestuous and nobody had ever heard of this clown Bezos before. Where was he getting his money? And what was Amazon going to turn into?

That last question was the most disturbing of all. At B&N, trying not to outpace the competition but simply catch up, not knowing what Amazon would do next was unnerving, to say the least. But it wasn't simply about competition - what was Amazon selling, exactly? Books, yes. Information? Content? News? Was it a bookstore, or a magazine that sold books? What should B&N try to be?

Ultimately, the dust settled on these questions. Now Amazon is not the bogeyman it used to be. For that, we have Google.

Moby Live's guest essay this week is the garbled latest in "sky is falling - and it's all Google's fault" kvetching. As with the issue of outsourcing (Lou Dobbs, don't even get me started), the question is not whether gathering information about users and what they're searching on should happen. It is happening. The salient question is, how should that be handled?

Haven't seen too many essays about that. Anyone wants to send me one, you know where to reach
. I'd be grateful to leave all the kvetching behind.
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